Contact Information
Crescendo Pixel
Opernring 2
1010 Wien, Austria
Phone: +436606774717
Privacy Policy
Effective Date: November 10, 2025
At Crescendo Pixel, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or engage with our game development services. We are committed to transparency and complying with applicable data protection regulations.
Information We Collect
Information You Provide
When you interact with our contact forms or communicate with us, we may collect:
- • Your name and email address when you submit inquiries through our contact form
- • Project details and requirements you share during consultations
- • Communication history and correspondence for project management purposes
- • Payment information when engaging our development services
Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- • IP address and general geographic location
- • Browser type, device information, and operating system
- • Pages visited, time spent on pages, and navigation patterns
- • Referring website and search terms used to find us
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about cookies, please review our Cookie Policy.
How We Use Your Information
We process your personal data for the following purposes:
Service Delivery
To respond to inquiries, provide consultations, deliver game development services, and manage client relationships throughout project lifecycles.
Communication
To send project updates, respond to questions, share relevant information about our services, and maintain professional correspondence.
Website Improvement
To analyze how visitors use our website, identify technical issues, improve user experience, and optimize content based on visitor behavior.
Marketing Activities
To share information about our game development services, case studies, and industry insights with your consent where required by law.
Legal Compliance
To comply with legal obligations, enforce our terms of service, protect our rights and property, and ensure the security of our services.
Legal Basis: We process your data based on your consent, contractual necessity, legitimate business interests, and legal obligations under applicable data protection laws including GDPR where applicable.
Data Sharing and Third Parties
We do not sell your personal information. We may share data with the following categories of third parties:
- • Service Providers: We work with trusted third-party providers for website hosting, email communications, analytics services, and payment processing who handle data on our behalf under strict confidentiality agreements.
- • Analytics Partners: We use analytics services to understand website usage and improve our services. These providers may collect anonymized data about your browsing behavior.
- • Legal Requirements: We may disclose information when required by law, legal process, litigation, or requests from governmental authorities.
- • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal information:
- • Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
- • Access Controls: Access to personal data is restricted to authorized personnel who need it for legitimate business purposes.
- • Regular Security Reviews: We regularly assess our security practices and update them to address evolving threats.
- • Data Minimization: We collect only the information necessary for the purposes specified and retain it no longer than needed.
- • Breach Notification: In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- • Contact form inquiries are retained for up to two years unless an ongoing project relationship develops
- • Client project data is retained for the duration of the engagement plus seven years for legal and accounting purposes
- • Analytics data is typically retained in anonymized form for trend analysis
- • Cookie data is retained according to the durations specified in our Cookie Policy
Your Privacy Rights
You have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you, including information about how we process it.
Right to Rectification
You can request correction of inaccurate or incomplete personal data we maintain about you.
Right to Erasure
You can request deletion of your personal data under certain circumstances, subject to legal retention requirements.
Right to Data Portability
You can request your data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You can object to processing of your data for marketing purposes or when based on legitimate interests.
Right to Restrict Processing
You can request limitation of how we process your data under specific circumstances.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time without affecting prior processing.
How to Exercise Your Rights: To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days as required by law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features.
- • Disable cookies through your browser settings (see our Cookie Policy for more details).
- • Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us through our contact page. We will process your request promptly.
International Data Transfers
As we work with clients worldwide and use service providers in various locations, your personal data may be transferred to and processed in countries outside of Austria and the European Union. When we transfer data internationally:
- • We ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions
- • We work only with providers who demonstrate adequate data protection measures
- • We comply with applicable data protection regulations governing international transfers
Children's Privacy
Our website and services are directed at business professionals and are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Questions or Concerns?
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:
Crescendo Pixel
Opernring 2, 1010 Wien, Austria
Phone: +436606774717
You can also reach us through our contact form.